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Full-time Technical Support Engineer – Macintosh job technopark trivandrum

at RR Donnelley India Outsource Pvt Ltd (Anywhere)

Technical Support Engineer – Macintosh job technopark trivandrum

Job Title: Technical Support Engineer – Macintosh

Closing On: Saturday, 15 January 2011

Job Description:

Position Description: Provide high quality, real-time assistance to the operations team when faced with problems related to networking, operating systems, servers and desktop, which could have an impact on the productivity.

Essential Qualifications: Undergraduate degree or diploma or equivalent in electronics / computer science

Technical Qualifications: MCSE or CCNA and a very good knowledge of Macintosh and windows platform, networking concepts and desktop management

Experience: 0 – 3 years of experience in troubleshooting issues related to networking, servers and operating systems

Organization Structure: Report to the Team Lead – IT

Work Schedule: Ability to work flexible schedule during day, night and weekend shifts

2 Openings
Preferred Skills:

* Provide technical support to internal clients as per issues logged by the customer support team * Diagnose and resolve problems related to operating systems, hardware, servers and networking * Maintain SLAs in resolving technical issues and ensure customer satisfaction * Escalate problems appropriately as per the escalation matrix * Analyze queries relating to networking, operating systems, servers and hardware and arrive at a quick diagnosis of the issue and initiate appropriate action * Document the issues such that a solution guide for best practices can be built * Excellent Oral and Written Communication Skills

Good Analytical Skills and Customer Orientation Skills.



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Published at 09-01-2011
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