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applicant

Full-time Customer Care Executive info park cochin

at Voyager IT Solutions Pvt Ltd in Ernakulam

Customer Care Executive job info park Cochin
• Communicating courteously with customers by telephone, email, Online Chats.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Keeping accurate records of discussions or correspondence with customers.
• Analyzing statistics or other data to determine the level of customer service your organization is providing.
• Producing written information for customers.
• Writing reports analyzing the customer service that your organization provides.
• Developing feedback or complaints procedures for customers to use.
• Developing customer service procedures, policies and standards for your organization or department.
• Interacting with other managers to discuss possible improvements to customer service.
• Learning about your organization’s products or services and keeping up to date with changes.

Requirements:-

• Strong verbal and written communication skills
• Passionate and self-driven
• Candidate must have 1 to 2 years work experience
• Strong integrity and work ethics
• Well versed with computers
• Prior experience in Customer service or Customer Facing job will be an added advantage
• Language fluency in English



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Published at 29-08-2015
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